In-Office Plumbing Dispatch Specialist

Service Champions; California; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Training opportunities

Team environment

Job summary

Service Champions, an in-office dispatcher role in Brea, CA, is seeking a multitasker with strong communication to coordinate plumbing and HVAC service calls. You will serve as the central hub between customers, field technicians, and operations, ensuring timely service delivery.

Responsibilities include scheduling, real-time schedule adjustments, record-keeping, and emergency response coordination, with a focus on customer satisfaction and efficient resource use.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Coordinate service requests by efficiently scheduling and dispatching calls to field technicians.
• Act as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.
• Monitor schedules closely and make real-time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet operational demands.
• Collaborate with other departments to streamline processes and improve service delivery.

Skills

Communication

Multitasking

Customer service

Tools

ServiceTitan

Call center software

Job description

Service Champions, an in-office dispatcher role in Brea, CA, is seeking a multitasker with strong communication to coordinate plumbing and HVAC service calls. You will serve as the central hub between customers, field technicians, and operations, ensuring timely service delivery.

Responsibilities include scheduling, real-time schedule adjustments, record-keeping, and emergency response coordination, with a focus on customer satisfaction and efficient resource use.