Part Time CSRDispatcher for Plumbing Company

Mr. Rooter of Macomb; Macomb Township (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

On the job training

Supportive team enviroment

Flexible schedule

Free food & snacks

Job summary

Mr. Rooter of Macomb is seeking a part-time Dispatcher/Customer Service Representative for a busy Plumbing company in Macomb Township, MI. The role focuses on coordinating schedules, answering calls, and assisting daily office operations.

This is an exceptional opportunity to join a stable company with a solid record of growth and top performance. Saturday shift is mandatory; training provided; 15-20 hours per week. Office experience is an asset but not required.

Qualifications

• Dispatching duties and coordinating schedules.
• Strong written and verbal communication required.
• Ability to enter data accurately and maintain records.
• Customer service mindset with a positive attitude.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Enter call details into Service Titan.
• Prioritize and coordinate scheduling of services.
• Dispatch technicians to jobs and locations.
• Close out jobs with technician-provided information.
• Communicate delays to customers and technicians.
• Assist with general office tasks.

Skills

Dispatching

Customer service

Data entry

Communication

Team player

Tools

Service Titan

Job description

Benefits:

On the job training

Supportive team enviroment

Flexible schedule

Free food & snacks

Competitive salary

Part time Dispatcher/Customer Service Representative for busy Plumbing company.

A leader in the Plumbing and Sewer/Drain Industry is seeking a Dispatcher/CSR to join our established team. This is an exceptional opportunity to be part of a stable company with a solid record of growth and top performance. This position plays a key role in coordinating schedules, communicating with customers, and supporting daily office operations.

This position is part-time approximately 15-20 hours per week. Set work hours will be discussed in the interview. Saturday shift is mandatory. Office experience is an asset but not required. Previous dispatching experience is preferred, but not necessary. We are willing to train the ideal candidate who brings a positive attitude and desire to learn.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Enter call details into Service Titan

Prioritize and coordinate the scheduling of services

Dispatch technicians to assigned jobs and locations

Close out jobs with information given by technician

Coordinate delays in schedule with customers and service technicians

Listen to customers questions and concerns and provide answers or responses

Assist with general office duties and administrative tasks

Job Requirements:

Must be able to work in a fast-paced environment

Minimum two years admin experience is preferred

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Saturday shift mandatory