Customer Service & Dispatch Specialist

Cummings Plumbing; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Cummings Plumbing is seeking a Service Representative to support customers through inbound calls and emails, and to dispatch technicians effectively. The role emphasizes a friendly demeanor, accurate account handling, and timely scheduling communication.

Responsibilities include updating customers on ETA, coordinating with field technicians, and making outbound calls to confirm appointments. Evening and Saturday shifts are required to meet service needs.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year experience in a customer service and/or dispatcher environment.
• Detail oriented.
• Basic knowledge of Microsoft Office application (Outlook, Excel and Word)
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming phone calls and emails while providing fast and friendly customer experience.
• Communicate with technicians to inform of scheduling and service needs.
• Update customers as needed of technicians eta.
• Make outbound calls to schedule and confirm upcoming appointments.
• Review customer account information to ensure accuracy.
• Perform other job responsibilities as assigned by management.
• Shifts are evenings and Saturdays

Skills

Customer service

Dispatching

Communication

Education

High School diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Cummings Plumbing is seeking a Service Representative to support customers through inbound calls and emails, and to dispatch technicians effectively. The role emphasizes a friendly demeanor, accurate account handling, and timely scheduling communication.

Responsibilities include updating customers on ETA, coordinating with field technicians, and making outbound calls to confirm appointments. Evening and Saturday shifts are required to meet service needs.