Plumbing Customer Service Rep

Top Rank Plumbing; California; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Company uniforms

Opportunities for growth

Flexibility

Job summary

Top Rank Plumbing in Carmichael, CA is seeking a full-time Plumbing Customer Service Rep to join our dispatch team. You will coordinate service calls, manage dispatch schedules, and ensure efficient operations with a hybrid work model.

The role offers a competitive salary of $17-$20 per hour, opportunities for growth, and benefits such as 401(k), company uniforms, and flexibility. Ideal candidates have 1+ year dispatching or customer service experience and strong communication.

Qualifications

• High school diploma or equivalent required.
• 1+ years of dispatching or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computers and scheduling systems.
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment.
• Reliable, customer-focused, and able to work independently.

Responsibilities

• Coordinate service calls and dispatch tickets.
• Create and assign dispatch tickets based on skill and location.
• Update and maintain the dispatch board; forecast workloads 2–3 days ahead.
• Follow up on pending or recommended work.
• Assist with maintenance agreements, purchase orders, billing, and customer inquiries.
• Collaborate with team to ensure technician coverage and service completion.

Skills

Communication

Interpersonal skills

Multitask

Problem-solving

Independent worker

Fast-paced environment

Customer-focused

Education

High school diploma or equivalent

Tools

Microsoft Office

ServiceTitan

Scheduling systems

Job description

At Top Rank Plumbing based in Carmichael, CA, we are committed to providing top-quality service, and our dispatch team plays a key role in our success. We are currently seeking a full-time Plumbing Customer Service Rep to join our dispatch team. In this role, you will be responsible for coordinating service calls, managing dispatch schedules, and ensuring efficient operations. This position offers a competitive salary of $17-$20 per hour, the opportunity to work from home, and top-notch benefits and perks like:

• 401(k)
• Company uniforms
• Opportunities for growth
• Flexibility

ABOUT US

At Top Rank Plumbing, we're more than just a plumbing company – we’re a close-knit team dedicated to delivering exceptional residential and commercial plumbing services. With our commitment to customer satisfaction and years of experience, we take pride in our professional, reliable, and cost-effective solutions. As a small business, we foster a flexible and supportive work environment where our employees thrive. Join us and enjoy the benefits of a competitive salary, opportunities for growth, and the stability of a fast-growing company!

A DAY IN THE LIFE OF A PLUMBING CUSTOMER SERVICE REP

In this important role, your primary responsibility will be to manage the scheduling and coordination of incoming service calls. You will create and assign dispatch tickets, ensuring technicians are dispatched based on skill set and location. Throughout the day, you will update and maintain the dispatch board, forecast workloads 2 to 3 days in advance, and follow up on pending or recommended work. Additionally, you will assist with managing maintenance agreements, processing purchase orders, billing, and responding to customer inquiries. You will also collaborate with the team to ensure efficient technician coverage and accurate service completion.

QUALIFICATIONS FOR A PLUMBING CUSTOMER SERVICE REP

• High school diploma or equivalent
• 1+ years of dispatching or customer service experience
• Strong communication and interpersonal skills
• Proficiency with computers and scheduling systems
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment
• Reliable, customer-focused, and able to work independently

Preferred Qualifications:

• Experience in the plumbing industry
• Familiarity with Microsoft Office and ServiceTitan
• Team-oriented with strong decision-making skills under pressure

WORK SCHEDULE

This is a full-time, hybrid position that typically works Monday - Friday 9:00 am-5:00 pm.

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.