Customer Experience Specialist - Plumbing & HVAC

Benjamin Franklin Plumbing, LLC; Somerset (Somerset County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Competitive salary

Job summary

Freedom Plumbing, Heating and Cooling is seeking a responsive call center/dispatch assistant to handle incoming client calls and assist with scheduling service and maintenance. The role reports to the Office Manager and emphasizes professional communication and reliable client interactions.

The position involves answering calls, dispatch coordination, and ensuring punctual updates to customers while maintaining a friendly and helpful demeanor throughout all conversations.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Skills

Verbal communication

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Freedom Plumbing, Heating and Cooling is seeking a responsive call center/dispatch assistant to handle incoming client calls and assist with scheduling service and maintenance. The role reports to the Office Manager and emphasizes professional communication and reliable client interactions.

The position involves answering calls, dispatch coordination, and ensuring punctual updates to customers while maintaining a friendly and helpful demeanor throughout all conversations.