Hybrid CSR for Home Services - Grow Your Career & Impact

Mattioni Plumbing, Heating & Cooling; Downingtown (Chester County); Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Healthcare package

Dental/vision plans

Paid time off

Paid maternity/paternity leave

401(k) with match

Job summary

Mattioni Plumbing, Heating & Cooling in Downingtown, PA is hiring a full-time Customer Service Representative to convert incoming calls into service appointments. The role offers a hybrid schedule with mandatory office hours and the option to work remotely, and an hourly wage of $17 with bonus potential and overtime.

You will learn the call script, participate in training, maintain the customer database, and coordinate with dispatch and management.

Qualifications

• High school diploma or equivalent preferred.

Responsibilities

• Learn the call script to sound professional and authentic when speaking with customers.
• Participate in training to grow and develop as a professional.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Job description

Mattioni Plumbing, Heating & Cooling in Downingtown, PA is hiring a full-time Customer Service Representative to convert incoming calls into service appointments. The role offers a hybrid schedule with mandatory office hours and the option to work remotely, and an hourly wage of $17 with bonus potential and overtime.

You will learn the call script, participate in training, maintain the customer database, and coordinate with dispatch and management.