Plumbing Service CSR: Dispatch, Scheduling & Support

Allegiant-Plumbing-LLC; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Allegiant Plumbing is seeking a Customer Service Representative in Columbus, OH. The CSR will be the primary contact for clients, handling inbound and outbound communications, billing, scheduling, and dispatching field technicians.

Responsibilities include answering phones, coordinating service calls, and following up post-service to ensure satisfaction. Experience in plumbing or trades is a strong plus; familiarity with Housecall Pro or Service Titan is preferred.

Qualifications

• Experience in a customer-facing or phone-based role is required.
• Clear, calm communication and ability to manage multiple tasks.
• Familiarity with field service software is preferred.

Responsibilities

• Answer multi-line phones, chats, and emails with a professional tone.
• Schedule service calls, manage calendars, and dispatch plumbers.
• Triage plumbing emergencies and set expectations for timing.
• Input customer data, update service records, and process work orders.

Skills

Customer service

Communication

Scheduling/Dispatch

Data entry

Software familiarity

Education

Experience in customer-facing role

Tools

Housecall Pro

Service Titan

Job description

Allegiant Plumbing is seeking a Customer Service Representative in Columbus, OH. The CSR will be the primary contact for clients, handling inbound and outbound communications, billing, scheduling, and dispatching field technicians.

Responsibilities include answering phones, coordinating service calls, and following up post-service to ensure satisfaction. Experience in plumbing or trades is a strong plus; familiarity with Housecall Pro or Service Titan is preferred.