Hybrid CSM: Next Gen Academy for Customer Success

SAP IT Business Systeme; Tempe (AZ); Hybrid; USD 78,000 - 181,000; Full time

Job summary

SAP invites you to join the Next Gen SAP Academy for Customer Success in Tempe as a Customer Success Manager. This 10-month learn-apply program blends classroom and field work to develop CSM skills in retention, value realization, and account governance, with mentoring from experienced CSMs.

You will work in a hybrid environment, applying customer-oriented strategies and AI-enabled tools to drive adoption and business impact for SAP customers in your local market.

Qualifications

• Experience in customer-facing roles and developing a career in enterprise Customer Success.
• Background in consulting or account management, with developing skills in customer success management and customer retention.
• Comfortable applying AI tools in daily work — including agentic AI practice, context engineering, AI adoption, AI output quality assurance, and AI-assisted automation and prototyping.
• Strong communication skills and the ability to establish trust, with emotional intelligence and cultural awareness that support inclusive stakeholder relationships.
• Sound business acumen and knowledge of business processes or industries, with the ability to develop a clear customer value proposition and stay genuinely customer-oriented.
• An analytical approach to complex problems, with a collaborative approach to account governance and purposeful customer engagement.

Responsibilities

• You will complete a 10-month learn-apply program combining classroom and field phases to build your skills as a CSM.
• Work through a curriculum covering digital transformation, business acumen, solution and industry knowledge, and customer success strategy.
• Complete field phases alongside practiced CSMs, gaining mentoring and on-the-job training in your local market.
• Work directly with customers, developing functional skills in retention, value realization, and account management.
• Build customer engagement and account governance capabilities through real-world application in a live CSM team.
• Develop your solution portfolio knowledge and prepare to take on full CSM responsibilities at the end of the program.

Skills

Customer success

Account governance

AI adoption

Communication

Emotional intelligence

Cultural awareness

Business acumen

Job description

SAP invites you to join the Next Gen SAP Academy for Customer Success in Tempe as a Customer Success Manager. This 10-month learn-apply program blends classroom and field work to develop CSM skills in retention, value realization, and account governance, with mentoring from experienced CSMs.

You will work in a hybrid environment, applying customer-oriented strategies and AI-enabled tools to drive adoption and business impact for SAP customers in your local market.