Hybrid AI-Driven Enterprise Customer Success Manager

SAP IT Business Systeme; Newport Beach (CA); Hybrid; USD 78,000 - 181,000; Full time

Job summary

SAP Next Gen SAP Academy for Customer Success in Newport Beach is offering a 10-month learn-apply program for a Customer Success Manager (CSM) on a hybrid schedule. You will work with customers, develop retention strategies, and gain hands-on experience in account governance.

The role is full-time with a compensation range of USD 78,000 to USD 180,700 per year. Applicants should bring experience in customer-facing roles and readiness to apply AI in everyday CS activities.

Qualifications

• Experience in customer-facing roles and developing career in enterprise Customer Success.
• Background in consulting or account management with developing CS skills.
• Comfortable applying AI tools in daily work (agentic AI, context engineering, AI adoption, AI QA, AI-assisted automation).
• Strong communication and emotional intelligence for stakeholder relationships.
• Business acumen and knowledge of processes to develop customer value propositions.
• Analytical approach to complex problems and collaborative account governance.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases to build CSM skills.
• Work through curriculum covering digital transformation, business acumen, solution and industry knowledge, and CS strategy.
• Complete field phases alongside experienced CSMs with mentoring.
• Work directly with customers, developing retention, value realization, and account management skills.
• Build customer engagement and account governance capabilities through real-world application in a live CS team.
• Develop portfolio knowledge and prepare to take on full CS responsibilities after program.

Skills

Consulting/Account management

Customer Success

AI Tools adoption

Communication skills

Business acumen

Analytical thinking

Job description

SAP Next Gen SAP Academy for Customer Success in Newport Beach is offering a 10-month learn-apply program for a Customer Success Manager (CSM) on a hybrid schedule. You will work with customers, develop retention strategies, and gain hands-on experience in account governance.

The role is full-time with a compensation range of USD 78,000 to USD 180,700 per year. Applicants should bring experience in customer-facing roles and readiness to apply AI in everyday CS activities.