Enterprise CSM Trainee: AI-Driven Customer Success

SAP Careers; Newport Beach (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

SAP SE in Newport Beach, CA, invites candidates to join a 10-month learn-apply program to build skills as a Customer Success Manager (CSM). You’ll learn digital transformation, business acumen, and industry knowledge while working directly with customers to develop retention and value realization capabilities.

You will gain mentoring, field experience in a live CSM team, and a path to full CSM responsibilities at program end, within SAP’s inclusive culture and global network.

Qualifications

• Background in consulting or account management with developing CS skills.
• Comfortable applying AI tools in daily work - including agentic AI practice, context engineering, AI adoption, AI output quality assurance, and AI-assisted automation and prototyping.
• Strong communication skills and the ability to establish trust, with emotional intelligence and cultural awareness that support inclusive stakeholder relationships.

Responsibilities

• Work through a curriculum covering digital transformation, business acumen, solution and industry knowledge, and customer success strategy.
• Complete field phases alongside practiced CSMs, gaining mentoring and on-the-job training in your local market.
• Work directly with customers, developing functional skills in retention, value realization, and account management.
• Build customer engagement and account governance capabilities through real-world application in a live CSM team.
• Develop your solution portfolio knowledge and prepare to take on full CSM responsibilities at the end of the program.

Skills

Customer Success

Account Management

AI Tools

Communication

Analytical Thinking

Tools

CRM Software

Job description

SAP SE in Newport Beach, CA, invites candidates to join a 10-month learn-apply program to build skills as a Customer Success Manager (CSM). You’ll learn digital transformation, business acumen, and industry knowledge while working directly with customers to develop retention and value realization capabilities.

You will gain mentoring, field experience in a live CSM team, and a path to full CSM responsibilities at program end, within SAP’s inclusive culture and global network.