Next-Gen Customer Success Manager, Academy — Hybrid

SAP; Chicago (IL); Hybrid; USD 78,000 - 181,000; Full time

Job summary

SAP is launching the SAP Academy for Customer Success, a global development program for early-career talent. The Customer Success Manager (CSM) role guides customers through their journey with SAP solutions, increasing satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned portfolio.

You will complete a 10-month learn-apply program with classroom and field phases, then move into a direct CSM role in your market while continuing mentoring and coaching to

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
• A cooperative and productive approach to working relationships.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering).
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.

Responsibilities

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

Job description

SAP is launching the SAP Academy for Customer Success, a global development program for early-career talent. The Customer Success Manager (CSM) role guides customers through their journey with SAP solutions, increasing satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned portfolio.

You will complete a 10-month learn-apply program with classroom and field phases, then move into a direct CSM role in your market while continuing mentoring and coaching to