Customer Success Manager (CSM) SAP Next Gen SAP Academy for Customer Success- Tempe (Hybrid)

SAP SE; Tempe (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

SAP SE offers a 10-month learn-apply program to build your skills as a Customer Success Manager. You will train in digital transformation, business acumen, and industry knowledge, then complete field phases with mentoring and hands-on customer work in your local market.

You will develop retention, value realization, and account management capabilities, culminating in taking on full CSM responsibilities within a live team, all within SAP's global support ecosystem.

Qualifications

• Experience in consulting or account management with developing skills in customer success and retention.
• Comfortable applying AI tools in daily work including agentic AI, context engineering, AI adoption, output QA, and AI-assisted automation.
• Strong communication skills with emotional intelligence and cultural awareness to support inclusive stakeholder relationships.
• Solid business acumen and knowledge of business processes to develop a clear customer value proposition and stay customer-oriented.
• Analytical approach to complex problems with a collaborative stance on account governance and customer engagement.

Responsibilities

• Complete a 10-month learn-apply program combining classroom and field phases to build CSM skills.
• Work through a curriculum covering digital transformation, business acumen, solution and industry knowledge, and customer success strategy.
• Complete field phases alongside practiced CSMs, gaining mentoring and on-the-job training in the local market.
• Work directly with customers, developing retention, value realization, and account management skills.
• Build customer engagement and account governance capabilities through real-world application in a live CSM team.
• Develop solution portfolio knowledge and prepare to take on full CSM responsibilities at program end.

Skills

Consulting background

AI tools usage

Communication & trust-building

Business acumen

Analytical & governance

Job description

What you\'ll bring

You have experience in customer-facing roles and are developing your career in enterprise Customer Success.

• Background in consulting or account management, with developing skills in customer success management and customer retention.
• Comfortable applying AI tools in daily work — including agentic AI practice, context engineering, AI adoption, AI output quality assurance, and AI-assisted automation and prototyping.
• Strong communication skills and the ability to establish trust, with emotional intelligence and cultural awareness that support inclusive stakeholder relationships.
• Sound business acumen and knowledge of business processes or industries, with the ability to develop a clear customer value proposition and stay genuinely customer-oriented.
• An analytical approach to complex problems, with a collaborative approach to account governance and purposeful customer engagement.

What You\'ll Build

You will complete a 10-month learn-apply program combining classroom and field phases to build your skills as a CSM.

• Work through a curriculum covering digital transformation, business acumen, solution and industry knowledge, and customer success strategy.
• Complete field phases alongside practiced CSMs, gaining mentoring and on-the-job training in your local market.
• Work directly with customers, developing functional skills in retention, value realization, and account management.
• Build customer engagement and account governance capabilities through real-world application in a live CSM team.
• Develop your solution portfolio knowledge and prepare to take on full CSM responsibilities at the end of the program.

Where you belong

At SAP, you will be part of a global community that values innovation, collaboration, and customer success. You will have access to a worldwide network, modern tools, and clear growth paths, within a culture where your expertise, ideas, and unique skills drive meaningful impact — helping customers achieve lasting business value with their SAP solutions.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.