Customer Success Manager, Next Gen Academy - Hybrid

SAP SE; San Ramon (CA); Hybrid; USD 78,000 - 181,000; Full time

Benefits offered by this job

Hybrid work model

Competitive pay and benefits

Job summary

SAP is seeking a Customer Success Manager (CSM) for SAP Next Gen - Academy for Customer Success in San Ramon, CA. The program combines learn-apply training with real customer-facing work, preparing you for a direct CSM role in your market.

You will gain exposure to SAP solutions across F&S, HCM, SCM, CX, and BTM, with mentoring and a clear path to full-time roles in a hybrid, office-plus-client-site setup.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
• Understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong business acumen, including knowledge of business processes and industries.
• Proficiency in English to engage with our global network.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases to support the CSM function.
• Engage in multi-dimensional learning focused on digital transformation, global intelligence, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention and value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM.

Skills

Customer success

Strategic guidance

AI fundamentals

Business acumen

English proficiency

Problem solving

Project management

Cross-functional collaboration

Job description

SAP is seeking a Customer Success Manager (CSM) for SAP Next Gen - Academy for Customer Success in San Ramon, CA. The program combines learn-apply training with real customer-facing work, preparing you for a direct CSM role in your market.

You will gain exposure to SAP solutions across F&S, HCM, SCM, CX, and BTM, with mentoring and a clear path to full-time roles in a hybrid, office-plus-client-site setup.