AI-Driven Customer Success Manager: 10-Month Growth Program

SAP SE; Tempe (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

SAP SE offers a 10-month learn-apply program to build your skills as a Customer Success Manager. You will train in digital transformation, business acumen, and industry knowledge, then complete field phases with mentoring and hands-on customer work in your local market.

You will develop retention, value realization, and account management capabilities, culminating in taking on full CSM responsibilities within a live team, all within SAP's global support ecosystem.

Qualifications

• Experience in consulting or account management with developing skills in customer success and retention.
• Comfortable applying AI tools in daily work including agentic AI, context engineering, AI adoption, output QA, and AI-assisted automation.
• Strong communication skills with emotional intelligence and cultural awareness to support inclusive stakeholder relationships.
• Solid business acumen and knowledge of business processes to develop a clear customer value proposition and stay customer-oriented.
• Analytical approach to complex problems with a collaborative stance on account governance and customer engagement.

Responsibilities

• Complete a 10-month learn-apply program combining classroom and field phases to build CSM skills.
• Work through a curriculum covering digital transformation, business acumen, solution and industry knowledge, and customer success strategy.
• Complete field phases alongside practiced CSMs, gaining mentoring and on-the-job training in the local market.
• Work directly with customers, developing retention, value realization, and account management skills.
• Build customer engagement and account governance capabilities through real-world application in a live CSM team.
• Develop solution portfolio knowledge and prepare to take on full CSM responsibilities at program end.

Skills

Consulting background

AI tools usage

Communication & trust-building

Business acumen

Analytical & governance

Job description

SAP SE offers a 10-month learn-apply program to build your skills as a Customer Success Manager. You will train in digital transformation, business acumen, and industry knowledge, then complete field phases with mentoring and hands-on customer work in your local market.

You will develop retention, value realization, and account management capabilities, culminating in taking on full CSM responsibilities within a live team, all within SAP's global support ecosystem.