Hybrid Collections Specialist I - Remote Options

Canon Financial Services; New Jersey; Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) Savings Plan

Paid time off

Job summary

Canon Financial Services, Inc. (CFS) is seeking a Collections Representative I in Burlington, NJ for a hybrid schedule with in-office Wednesdays and Thursdays. The role focuses on managing past-due accounts, reconciling discrepancies, and processing credit memos to reduce delinquency.

Ideal candidates have 1 year of collections or customer service experience, strong communication skills, and proficiency with Salesforce, Unified Desktop, and Leasewave. Inquiries welcome via appropriate channels.

Qualifications

• 1 year of Collections/Customer Service experience preferred.
• High school diploma or equivalent required; additional training is a plus.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office proficiency.
• Ability to work in a team and meet service metrics.

Responsibilities

• Handle past-due accounts (1-30 days and above 31 days).
• Provide customer service on collections issues and process refunds.
• Monitor and maintain assigned accounts and perform account adjustments.
• Make timely decisions to resolve delinquencies before 90 days.
• Update case management systems and maintain contact records.

Skills

Collections

Customer Service

Verbal communication

Written communication

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

SalesForce

Unified Desktop

Leasewave

Job description

Canon Financial Services, Inc. (CFS) is seeking a Collections Representative I in Burlington, NJ for a hybrid schedule with in-office Wednesdays and Thursdays. The role focuses on managing past-due accounts, reconciling discrepancies, and processing credit memos to reduce delinquency.

Ideal candidates have 1 year of collections or customer service experience, strong communication skills, and proficiency with Salesforce, Unified Desktop, and Leasewave. Inquiries welcome via appropriate channels.