Representative, Collections I

Canon Financial Services; New Jersey; Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) Savings Plan

Paid time off

Job summary

Canon Financial Services, Inc. (CFS) is seeking a Collections Representative I in Burlington, NJ for a hybrid schedule with in-office Wednesdays and Thursdays. The role focuses on managing past-due accounts, reconciling discrepancies, and processing credit memos to reduce delinquency.

Ideal candidates have 1 year of collections or customer service experience, strong communication skills, and proficiency with Salesforce, Unified Desktop, and Leasewave. Inquiries welcome via appropriate channels.

Qualifications

• 1 year of Collections/Customer Service experience preferred.
• High school diploma or equivalent required; additional training is a plus.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office proficiency.
• Ability to work in a team and meet service metrics.

Responsibilities

• Handle past-due accounts (1-30 days and above 31 days).
• Provide customer service on collections issues and process refunds.
• Monitor and maintain assigned accounts and perform account adjustments.
• Make timely decisions to resolve delinquencies before 90 days.
• Update case management systems and maintain contact records.

Skills

Collections

Customer Service

Verbal communication

Written communication

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

SalesForce

Unified Desktop

Leasewave

Job description

About the Role

Canon Financial Services, Inc. (CFS) is located in Burlington, NJ. Canon Financial Services, Inc. (CFS) is a dynamic and forward-thinking organization committed to building meaningful partnerships and delivering innovative financial solutions. We take pride in driving exceptional customer experiences while upholding the highest standards of operational excellence, integrity, and inclusion. We are seeking a Collections Representative I (Representative, Collections I) to join our team. In this role, you will be responsible for managing past‑due accounts, including customers with balances aged 1--30 days as well as accounts exceeding 31 days delinquency. This position offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts
• Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
• Resolve customer delinquency to ensure resolution prior to 90 days
• Accountable for reducing delinquency for assigned accounts
• Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
• Has skip tracing/account reconciliation knowledge
• Update core systems with case management while updating and maintaining both the contact and virtual account database
• Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
• Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
• Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
• Successfully completes other projects as assigned by management
• Ability to manage customers with multiple schedules.
• Experience Preferred: 1 year of Collections/Customer Service experience
• Minimum of a HS DIploma or equivalent required
• Strong verbal and written communication skills
• Intermediate knowledge level of Microsoft Office products
• Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
• Proven analytical problem solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Strong ability to prioritize, with excellent time management skills
• Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

About You: The Skills & Expertise You Bring

• Experience Preferred: 1 year of Collections/Customer Service experience
• High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus
• Strong verbal and written communication skills
• Intermediate knowledge level of Microsoft Office products
• Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
• Proven analytical problem solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Strong ability to prioritize, with excellent time management skills
• Successful utilization of systems: SalesForce, Unified Desktop, Leasewave
• We are providing the anticipated rate for this role: $18.16 - $27.19 hourly

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022 and is one of Fortune Magazine's World's Most Admired Companies 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact [e-mail]. All referenced product names, and other marks, are trademarks of their respective owners. Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers #CFS

• Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Workstyle Description

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Beginning July 2026, our in office days will change to Wednesday and Thursday.