Representative, Collections I

Canon Financial Services; Burlington (NJ); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Educational assistance

Vacation

Job summary

Canon Financial Services, Inc. in Burlington, NJ, is seeking a Collections Representative I to manage past-due accounts and collaborate with customers, dealers, and Canon entities.

The role supports timely resolutions, account adjustments, and debit/credit memos while maintaining Canon's brand standards. The position offers a hybrid schedule requiring in-office presence on Tuesdays and Thursdays with remote work the other days; prior experience in collections or customer service is preferred,

Qualifications

• 1 year of Collections/Customer Service experience preferred.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Intermediate knowledge of Microsoft Office products.
• Team-oriented with cross-functional collaboration to meet service levels.
• Analytical problem solving and basic math skills.
• Ability to multitask in a fast-paced environment.
• Prior use of SalesForce, Unified Desktop, LeaseWave.

Responsibilities

• Provide customer service regarding collection issues and process refunds and adjustments.
• Monitor and maintain assigned accounts including calls, adjustments, write-offs, reconciliations, and credit memos.
• Build and maintain relationships with customers, dealers, Canon entities, and associates.
• Escalate issues as needed and ensure timely resolution.
• Resolve delinquency prior to 90 days and reduce delinquency for assigned accounts.
• Handle disputes such as taxes and insurance in a timely fashion.
• Maintain case management and update account databases.

Skills

Collections experience

Customer service

Verbal communication

Written communication

MS Office

SalesForce

LeaseWave

Problem solving

Time management

Team collaboration

Education

HS Diploma

Tools

SalesForce

Unified Desktop

LeaseWave

Job description

About the Role

Location: US-NJ-Burlington

Company: Canon Financial Services

Requisition ID: 34947

Category: Customer Service/Support

Position Type: Full-Time

Workstyle: Hybrid

Canon Financial Services, Inc. (CFS) is located in Burlington, NJ.

Canon Financial Services, Inc. (CFS) is a dynamic and forward-thinking organization committed to building meaningful partnerships and delivering innovative financial solutions. We take pride in driving exceptional customer experiences while upholding the highest standards of operational excellence, integrity, and inclusion.

We are seeking a Collections Representative I (Representative, Collections I) to join our team. In this role, you will be responsible for managing past-due accounts, including customers with balances aged 1-30 days as well as accounts exceeding 31 days delinquency.

This position offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
• Resolve customer delinquency to ensure resolution prior to 90 days
• Accountable for reducing delinquency for assigned accounts
• Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
• Has skip tracing/account reconciliation knowledge
• Update core systems with case management while updating and maintaining both the contact and virtual account database
• Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
• Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
• Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
• Successfully completes other projects as assigned by management
• Ability to manage customers with multiple schedules.

• Experience Preferred: 1 year of Collections/Customer Service experience
• Minimum of a HS DIploma or equivalent required
• Strong verbal and written communication skills
• Intermediate knowledge level of Microsoft Office products
• Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
• Proven analytical problem solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Strong ability to prioritize, with excellent time management skills
• Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

About You: The Skills & Expertise You Bring

• Experience Preferred: 1 year of Collections/Customer Service experience
• High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus
• Strong verbal and written communication skills
• Intermediate knowledge level of Microsoft Office products
• Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
• Proven analytical problem solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Strong ability to prioritize, with excellent time management skills
• Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

We are providing the anticipated rate for this role: $18.16 - $27.19 hourly

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022* and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact [e-mail].

* Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers

#CFS

Workstyle Description

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Beginning July 2026, our in office days will change to Wednesday and Thursday.