Hybrid Collections Specialist - Customer Solutions

Corporate Tools LLC; West Jordan, Northern (UT, KY); Hybrid; USD 24,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

PTO 22 days + 4 holidays

401(k) match

Quarterly allowance

Trail mix bar

Job summary

Corporate Tools LLC is seeking a Collections Specialist to contact customers with outstanding balances, negotiate payment arrangements, and resolve accounts while maintaining a positive customer experience. The role emphasizes compliance with FDCPA/CFPB, clear documentation, and handling high-volume accounts in a hybrid West Jordan office environment.

You will use dialers and collections tools, stay updated with policies, and collaborate with leadership to improve processes.

Qualifications

• 1+ year in collections or sales.
• Familiar with FDCPA and CFPB compliance rules.
• Strong communicator who can negotiate in real time.
• Solid computer skills and written communication ability.
• Detail-oriented with accurate documentation habits.
• Quick learner who adapts to new systems and processes.
• Team-first mindset with accountability and openness to feedback.

Responsibilities

• Contact customers about outstanding balances via phone and approved communication channels.
• Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
• Listen, diagnose, and remove barriers to payment using practical problem solving.
• Stay compliant with FDCPA, CFPB, and internal policies.
• Document interactions, commitments, and account activity accurately and consistently.
• Work high-volume accounts using dialers and collections tools.
• Review account history and choose the right approach for each situation.
• Communicate clearly, firmly, and professionally
• Use internal systems and tools to move accounts toward resolution.
• Escalate when needed and work with leadership to get outcomes.
• Take feedback, share insight, and improve the process.

Skills

Collections experience

Strong communicator

Negotiation skills

Attention to detail

Tools

Dialers

Collections software

Job description

Corporate Tools LLC is seeking a Collections Specialist to contact customers with outstanding balances, negotiate payment arrangements, and resolve accounts while maintaining a positive customer experience. The role emphasizes compliance with FDCPA/CFPB, clear documentation, and handling high-volume accounts in a hybrid West Jordan office environment.

You will use dialers and collections tools, stay updated with policies, and collaborate with leadership to improve processes.