Hybrid Remote Collections Specialist - First Party

Service Corporation International; New Orleans (LA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Service Corporation International is hiring for a role that focuses on contacting first party past due accounts via phone, chat, and email. The successful candidate will use persuasive communication to discuss delinquent balances, negotiate payment plans, and update customer records, while adhering to PCI compliance and data accuracy.

The position offers a hybrid schedule in New Orleans, LA, with onsite training provided.

Qualifications

• Experience in a call center environment or accounts receivable management.
• Experience with software and maintaining databases preferred.

Responsibilities

• Respond to inbound calls and messages from past due accounts, using persuasive communication to discuss delinquent balances.
• Build rapport and negotiate payment arrangements while overcoming obstacles to payment.
• Update and verify customer contact information and post payments accurately in the system.
• Document outcomes in the database and maintain thorough records of conversations.
• Handle multiple channels (chat, email, phone) and ensure PCI compliant payment processing.

Skills

Persuasive communication

Customer service

Accounts receivable

Call center experience

MS Office

Data entry

Research discrepancies

Education

High School Diploma or GED

Tools

MS Office Outlook

CRM software

Proprietary software

Job description

Service Corporation International is hiring for a role that focuses on contacting first party past due accounts via phone, chat, and email. The successful candidate will use persuasive communication to discuss delinquent balances, negotiate payment plans, and update customer records, while adhering to PCI compliance and data accuracy.

The position offers a hybrid schedule in New Orleans, LA, with onsite training provided.