Hybrid Clinic Concierge & Scheduling Assistant

Mass General Brigham; Danvers (MA); Hybrid; USD 50,829,000 - 71,463,000; Full time

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for our North Shore practice locations, supporting administrative and clinical duties in a fast-paced outpatient setting. The role offers a hybrid work arrangement with in-office and remote days, and typical hours Monday–Friday, 8:00am–5:00pm, though schedules vary by site.

Responsibilities include scheduling, check-in/out, patient greetings, billing processing, and supporting scheduling, registration, and billing systems.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Epic experience preferred.

Responsibilities

• Perform routine administrative and clerical duties in a clinical setting.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to the medical record.
• Call for patient medical records and lab results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May accept co-payments.
• Handle messages related to authorizations, questions, refills, and test results.
• Serve as Super User for scheduling, registration and billing systems.
• Provide training to others in these areas.
• May perform more complex scheduling tasks.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School Diploma or Equivalent

CMAA Certification (preferred)

Tools

Epic

Job description

Mass General Brigham is seeking a Clinic/Practice Assistant for our North Shore practice locations, supporting administrative and clinical duties in a fast-paced outpatient setting. The role offers a hybrid work arrangement with in-office and remote days, and typical hours Monday–Friday, 8:00am–5:00pm, though schedules vary by site.

Responsibilities include scheduling, check-in/out, patient greetings, billing processing, and supporting scheduling, registration, and billing systems.