Patient Care & Scheduling Coordinator

Mass General Brigham; Portsmouth (VA); On-site; USD 21,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant to support day-to-day operations in a busy clinical practice at Wentworth-Douglass Hospital. You will help manage patient appointments, check-in/check-out, and coordinate records while ensuring a welcoming patient experience.

The role requires 2–3 years of office experience, proficiency with Microsoft Office, and strong communication skills. Schedule is 40 hours weekly, onsite at 67 Corporate Drive with daytime shifts.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience.
• Proficiency with Microsoft Office applications and general office operations.
• Strong phone skills and professional communication.
• Ability to manage multiple priorities and work within clinical systems.

Responsibilities

• Make and maintain patient appointments and manage schedules.
• Greet and assist patients with a positive, professional demeanor.
• Answer calls, respond to routine inquiries, and route messages.
• Support check-in/check-out and billing/documentation processes.
• File, scan, print, fax, and organize patient-related documents.
• Process billing forms and co-payments as needed.
• Request medical records and lab results for the care team.
• Assist with scheduling, registration, and billing systems.

Skills

Microsoft Office

Phone skills

Communication

Organization

Multitasking

Education

High School Diploma or equivalent

Certified Medical Administrative Assistant (CMAA) preferred

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a Clinic/Practice Assistant to support day-to-day operations in a busy clinical practice at Wentworth-Douglass Hospital. You will help manage patient appointments, check-in/check-out, and coordinate records while ensuring a welcoming patient experience.

The role requires 2–3 years of office experience, proficiency with Microsoft Office, and strong communication skills. Schedule is 40 hours weekly, onsite at 67 Corporate Drive with daytime shifts.