Clinic & Practice Admin Specialist

Mass General Brigham Medical Group Northern Mass; Danvers (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support our onsite practice in Danvers, MA.

The role includes administrative and clinical duties, patient check-in/out, scheduling, and collaboration across departments. The position emphasizes patient service, multi-tasking, and the ability to thrive in an outpatient setting, with a typical 40-hour schedule and day shifts.

Qualifications

• High School Diploma or equivalent required, CMAA preferred.
• Office experience 2-3 years required.
• Epic experience preferred.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Customer service

Multi-tasking

Communication

Scheduling

Education

High School Diploma or GED

Tools

Epic experience

Billing systems

Registration systems

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support our onsite practice in Danvers, MA.

The role includes administrative and clinical duties, patient check-in/out, scheduling, and collaboration across departments. The position emphasizes patient service, multi-tasking, and the ability to thrive in an outpatient setting, with a typical 40-hour schedule and day shifts.