Clinic Operations & Scheduling Assistant

Mass General Brigham; Georgia; On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham's Joint Center seeks an experienced Clinic/Practice Assistant to join our Newton-Wellesley Hospital team at 2000 Washington Street. This full-time, on-site role runs Monday–Friday, 7:30 a.m.

to 4:00 p.m., supporting both administrative and clinical operations and helping coordinate patient visits and scheduling to ensure a smooth patient experience. You will handle check-in/out, billing forms, prior authorizations, and serve as a resource for patients, providers, and staff.

Responsibilities

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

Job description

Mass General Brigham's Joint Center seeks an experienced Clinic/Practice Assistant to join our Newton-Wellesley Hospital team at 2000 Washington Street. This full-time, on-site role runs Monday–Friday, 7:30 a.m.

to 4:00 p.m., supporting both administrative and clinical operations and helping coordinate patient visits and scheduling to ensure a smooth patient experience. You will handle check-in/out, billing forms, prior authorizations, and serve as a resource for patients, providers, and staff.