Hybrid Client Success Manager - Retention & Growth

Vector Solutions

Tampa (FL)

Hybrid

USD 70,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

401(k) matching

Tuition Reimbursement Program

Pet Insurance

Gym/Wellness Discount Program

Casual, friendly work environment

Job summary

Vector Solutions in Tampa, FL (hybrid with Cincinnati, OH) seeks a Customer Success Manager to cultivate relationships and ensure client satisfaction with our web-based programs. You will manage a sizable book of business, focusing on implementation, engagement, and proactive communication while collaborating with cross-functional teams.

Ideal candidates have 3–5 years in customer-facing roles, strong renewal experience, and the ability to travel up to 10%.

Qualifications

Bachelor's degree in a related field is preferred.
3–5 years of experience in a customer-facing role.
Proven expertise in renewal strategies and retaining customers.
Ability to travel up to 10%.
Strong relationship management and cross-functional collaboration.

Responsibilities

Drive retention and expansion by advising customers to ensure platform adoption.
Serve as the primary contact for administrators in your book of business.
Conduct regular business reviews to align with customer goals.
Proactively communicate platform updates and best practices.
Identify and address major product issues and retention risks.
Host webinars and office hours on a rotating schedule.
Maintain knowledge base articles with platform team.
Provide demonstrations and product updates to customers.