Remote Client Success Manager - Growth & Retention

Kentech Consulting Inc; Miami (FL); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

KENTECH Consulting Inc. is seeking a Client Success Account Manager to lead assigned client relationships, drive retention, and identify growth opportunities. You will collaborate with Operations, Product, Marketing, and Business Development to ensure client needs are understood and addressed effectively.

The role emphasizes strong relationship management, organizational skills, and commercial awareness, with responsibilities from onboarding to renewal and expansion in a remote setting.

Qualifications

• 3+ years in customer success, account management, or similar roles.
• Experience onboarding, implementation, or activation.
• Experience supporting retention and renewals.
• Ability to identify upsell and expansion opportunities.
• Experience with CRM platforms and cross-functional work.

Responsibilities

• Be the primary relationship owner for assigned client accounts.
• Maintain long-term client relationships with executives and stakeholders.
• Manage onboarding, activation, renewals, and expansion.
• Develop and maintain account plans and oversee timelines and deliverables.
• Coordinate cross-functional teams to ensure successful launches and adoption.

Skills

3+ years experience

Relationship management

Cross-functional collaboration

Accounts management

Education

Bachelor's degree

Tools

CRM systems

Job description

KENTECH Consulting Inc. is seeking a Client Success Account Manager to lead assigned client relationships, drive retention, and identify growth opportunities. You will collaborate with Operations, Product, Marketing, and Business Development to ensure client needs are understood and addressed effectively.

The role emphasizes strong relationship management, organizational skills, and commercial awareness, with responsibilities from onboarding to renewal and expansion in a remote setting.