Remote Customer Success Manager - Retention & Growth

Hubexo

Alton (IL)

Remote

USD 70,000 - 100,000

Full time

6 days ago

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Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth. This revenue-accountable role requires ownership of renewals, GRR targets, and cross-functional collaboration to ensure a consistent customer experience.

Remote work is available to candidates in eligible states including IL, IN, and others.

Qualifications

Minimum 3 years in Customer Success, Account Management, or a similar B2B role.
Experience managing a portfolio and renewals.
Strong relationship-building, communication, negotiation skills.
Experience with SaaS or subscription-based products.
Proficiency with CRM systems and accurate record-keeping.

Responsibilities

Own and manage an assigned portfolio of customer accounts through the lifecycle.
Lead renewal planning, engagement, and execution to hit GRR targets.
Drive product adoption through proactive education and training.
Coordinate onboarding, activation, and cross-functional collaboration.
Maintain renewal forecasts and address revenue risks.
Collaborate with Sales, Product, Finance, and Revenue Ops for customer outcomes.