Client Success & Renewal Manager

Momentive Software, Inc.; Groton (CT); Híbrido; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Remote Work Flexibility

Inclusive & Welcoming Environment

Descripción de la vacante

Momentive Software is seeking a customer success/CRM associate to deepen client relationships and drive retention. You will empower clients to achieve goals using our software, become a trusted advisor, and support renewal and expansion opportunities within a strategic segment.

Ideal candidates understand customers’ objectives, can articulate how our solution supports business goals, and manage the customer experience to meet retention targets. Hybrid in Groton, CT or Atlanta, GA.

Formación

• 0–2 years of related experience required.
• Bachelor’s degree required.
• Strong analytical and problem‑solving abilities.
• Ability to work independently and manage priorities.
• Proficiency with standard office software applications.
• Salesforce experience is a plus.

Responsabilidades

• Develop and maintain strong client relationships across the lifecycle.
• Basic knowledge of platform system and tools.
• Provide best practices to clients.
• Deliver excellent customer service; address concerns promptly.
• Engage with customers to promote software adoption and onboarding.
• Provide renewal quotes and respond to RFPs.
• Manage a book of business.

Conocimientos

Analytical skills

Problem solving

Independent work

Office software

Salesforce experience

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Momentive Software is seeking a customer success/CRM associate to deepen client relationships and drive retention. You will empower clients to achieve goals using our software, become a trusted advisor, and support renewal and expansion opportunities within a strategic segment.

Ideal candidates understand customers’ objectives, can articulate how our solution supports business goals, and manage the customer experience to meet retention targets. Hybrid in Groton, CT or Atlanta, GA.