Hybrid Client Advocate - Payroll & HR Solutions

Payentry; Charlotte (NC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Partial company-paid medical & dental

100% company-paid life insurance

Disability insurance

401(k) match

Health Savings Accounts

Flexible Spending Accounts

Paid time off

Job summary

Payentry is seeking a Client Advocate to join our Client Experience Team. You will build positive relationships with clients, deliver outstanding service, and learn our payroll, time and attendance, and HR solutions.

In this hybrid role, you will commute to one of our branches in Charlotte, Atlanta, Rockville, or Trevose. You’ll join a team that values integrity, curiosity, collaboration, and a passion for helping clients succeed.

Qualifications

• A passion for customer service.
• A high level of integrity always and the capacity to find something positive in everything.
• The ability to challenge thinking and influence others in more productive ways.
• The aptitude to innovate and be passionately exceptional.
• An inquisitive nature and the skill to ask engaging questions.
• A commitment to teamwork.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver exceptional customer service experience.
• Support client's needs and requests.
• Responsible for learning and understanding system functionality.
• Engage clients in product features and functionality.
• Work with a great team to support our clients.
• Utilize our technology to assist with payroll, time & attendance, HR and much more.

Skills

Customer service

Integrity

Influence

Innovation

Curiosity

Teamwork

Tools

SaaS tooling

Job description

Payentry is seeking a Client Advocate to join our Client Experience Team. You will build positive relationships with clients, deliver outstanding service, and learn our payroll, time and attendance, and HR solutions.

In this hybrid role, you will commute to one of our branches in Charlotte, Atlanta, Rockville, or Trevose. You’ll join a team that values integrity, curiosity, collaboration, and a passion for helping clients succeed.