Client Advocate - Payroll Specialist

Payentry; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical & dental for you and family

Life, short-term and long-term disable

401(k) with company match

Health Savings Account or Flexible-Sp.

Generous paid time off

Job summary

Payentry is seeking a Client Advocate to join its Client Experience Team. This fully remote role centers on building strong client relationships, delivering outstanding service, and learning our system to expand product use.

You will engage clients with our payroll, time & attendance, HR tools, and related features, supported by a collaborative team that values initiative and continuous improvement.

Qualifications

• A passion for customer service.
• A high level of integrity always and the capacity to find something positive in everything.
• The ability to challenge thinking and influence others in more productive ways.
• The aptitude to innovate and be passionately exceptional.
• An inquisitive nature and the skill to ask engaging questions.
• A commitment to teamwork.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver exceptional customer service experience.
• Support client's needs and requests.
• Responsible for learning and understanding system functionality.
• Engage clients in product features and functionality.
• Work with a great team to support our clients.
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

Skills

Customer service

Integrity

Influence and thinking

Innovation

Questioning and curiosity

Teamwork

Job description

Do you love technology? Are you looking for a great company and a positionthat will accelerate your career?

We are looking for a Client Advocate to join our rapidly growing team! As a member ofour Client Experience Team, you can help Payentry provide excellent service, training, and results to our clients.

What you'll do:

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client's needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!

• Utilize our technology to assist with payroll, time & attendance, HR and much more!

What you bring to the table:

• A passion for customer service
• A high level of integrity always and the capacity to find something positive in everything
• The ability to challenge thinking and influence others in more productive ways
• The aptitude to innovate and be passionately exceptional
• An inquisitive nature and the skill to ask engaging questions
• A commitment to teamwork

Where you'll work:

• This is a fully remote position so a home office or other quiet space free of distractions is required

Total Rewards and Growth:

• Acareer, not a jobat ourgrowing company.
• A great team environment with opportunities to volunteer in the community!
• Uncapped opportunityto increase your income
• Partial company-paidmedical & dental foryou and your family!
• 100% company-paidlife,short-term and long-term disability benefits.
• 401(k) Safe Harbor plan with up to a4% company match
• Health Savings Accounts and/or Flexible Spending Accounts supported withcompany contributions.
• Generousdiscretionarypaid time off the package with immediate eligibility.

About Payentry

We offer human capital management services to employers throughout the US. Payentry, our cloud-basedSaaS platform,provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.

Our mission is Helping people get the most out of their workday andproviding the best systems and support for growing our clients' businesses. If you're ready to join us in that mission and advance your career.