Client Success Consultant — Payroll & HR Support

Care.com; Dallas (TX); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k)

Job summary

Care.com is seeking a detail‑oriented Client ServicesAssociate to handle inbound calls and emails for the HomePay consulting team. After training, you’ll engage with household employers and employees on payroll, tax, and labor law questions, while delivering professional, policy‑aware guidance.

The role emphasizes accuracy, teamwork, and a proactive approach in a fast‑paced environment. Hybrid work and strong benefits are mentioned in the post.

Qualifications

• Bachelor’s Degree preferred (Business/Economics/Government preferred).
• 1–3+ years of related client service experience; strong written and verbal communication.

Responsibilities

• Answer a minimum of 40 inbound phones with a smile and accurate consultations.
• Consult clients on payroll, tax, labor law, and employment questions.
• Assist clients with account management needs and inbound emails.
• Process urgent notices and alert clients when action is required.
• Support other departments as business needs emerge and seek feedback.
• Attend meetings and stay updated on policies and procedures.

Skills

Communication skills

Client service

Team player

Attention to detail

Adaptability

Education

Bachelor's degree

Job description

Care.com is seeking a detail‑oriented Client ServicesAssociate to handle inbound calls and emails for the HomePay consulting team. After training, you’ll engage with household employers and employees on payroll, tax, and labor law questions, while delivering professional, policy‑aware guidance.

The role emphasizes accuracy, teamwork, and a proactive approach in a fast‑paced environment. Hybrid work and strong benefits are mentioned in the post.