Client Experience & Payroll Specialist — Hybrid in PA

Payentry; Trevose (PA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short/Long-term disability

401(k) with company match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

Job summary

Payentry is seeking a Client Advocate to join our Client Experience Team to deliver excellent service, training, and results for our clients. The role involves building positive relationships, delivering outstanding support, and promoting product features, with hybrid work requiring occasional commute to Trevose, PA.

You will engage clients across payroll, time & attendance, HR, and related modules, while continuously learning system functionality and contributing to a high-performing team.

Qualifications

• Passion for customer service and client satisfaction.
• Ability to maintain integrity and a positive outlook.
• Ability to challenge thinking and influence others constructively.
• Creative, curious mindset and willingness to learn.
• Team player with collaborative spirit.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver exceptional customer service experience.
• Support client's needs and requests.
• Learn and understand system functionality.
• Engage clients in product features and functionality.
• Collaborate with team to support clients.

Skills

Customer service

Integrity

Positive mindset

Influencing others

Questioning skills

Teamwork

Adaptability

Job description

Payentry is seeking a Client Advocate to join our Client Experience Team to deliver excellent service, training, and results for our clients. The role involves building positive relationships, delivering outstanding support, and promoting product features, with hybrid work requiring occasional commute to Trevose, PA.

You will engage clients across payroll, time & attendance, HR, and related modules, while continuously learning system functionality and contributing to a high-performing team.