Client Advocate - Payroll Specialist

Payentry; Charlotte (NC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Partial company-paid medical & dental

100% company-paid life insurance

Disability insurance

401(k) match

Health Savings Accounts

Flexible Spending Accounts

Paid time off

Job summary

Payentry is seeking a Client Advocate to join our Client Experience Team. You will build positive relationships with clients, deliver outstanding service, and learn our payroll, time and attendance, and HR solutions.

In this hybrid role, you will commute to one of our branches in Charlotte, Atlanta, Rockville, or Trevose. You’ll join a team that values integrity, curiosity, collaboration, and a passion for helping clients succeed.

Qualifications

• A passion for customer service.
• A high level of integrity always and the capacity to find something positive in everything.
• The ability to challenge thinking and influence others in more productive ways.
• The aptitude to innovate and be passionately exceptional.
• An inquisitive nature and the skill to ask engaging questions.
• A commitment to teamwork.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver exceptional customer service experience.
• Support client's needs and requests.
• Responsible for learning and understanding system functionality.
• Engage clients in product features and functionality.
• Work with a great team to support our clients.
• Utilize our technology to assist with payroll, time & attendance, HR and much more.

Skills

Customer service

Integrity

Influence

Innovation

Curiosity

Teamwork

Tools

SaaS tooling

Job description

Do you love technology? Are you looking for a great company and a positionthat will accelerate your career? Join our Team!

We are looking for a Client Advocate to join our rapidly growing team! As a member of our Client Experience Team, you can help Payentry provide excellent service, training, and results to our clients.

What you'll do:

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client's needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

What you bring to the table:

• A passion for customer service
• A high level of integrity always and the capacity to find something positive in everything
• The ability to challenge thinking and influence others in more productive ways
• The aptitude to innovate and be passionately exceptional
• An inquisitive nature and the skill to ask engaging questions
• A commitment to teamwork

Where you'll work:

• This is a hybrid position requiring commute to one of our branches in Charlotte NC, Atlanta GA, Rockville MD, or Trevose PA

Total Rewards and Growth:

• Acareer, not a jobat ourgrowing company.
• A great team environment with opportunities to volunteer in the community!
• Anuncappedopportunityto increase your income
• Partial company-paidmedical & dental foryou and your family!
• 100% company-paidlife,short-term and long-term disability benefits.
• 401(k) Safe Harbor plan with up to a4% company match
• Health Savings Accounts and/or Flexible Spending Accounts supported withcompany contributions.
• Generousdiscretionarypaid time offthe package with immediate eligibility.

About Payentry
We offer human capital management services to employers throughout the US. Payentry, our cloud-basedSaaS platform,provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.

Our mission is Helping people get the most out of their workdayandproviding the best systems and support for growing our clients' businesses. If you're ready to join us in that mission and advance your career,