Client Advocate - Payroll Specialist

Payentry; Trevose (PA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short/Long-term disability

401(k) with company match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

Job summary

Payentry is seeking a Client Advocate to join our Client Experience Team to deliver excellent service, training, and results for our clients. The role involves building positive relationships, delivering outstanding support, and promoting product features, with hybrid work requiring occasional commute to Trevose, PA.

You will engage clients across payroll, time & attendance, HR, and related modules, while continuously learning system functionality and contributing to a high-performing team.

Qualifications

• Passion for customer service and client satisfaction.
• Ability to maintain integrity and a positive outlook.
• Ability to challenge thinking and influence others constructively.
• Creative, curious mindset and willingness to learn.
• Team player with collaborative spirit.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver exceptional customer service experience.
• Support client's needs and requests.
• Learn and understand system functionality.
• Engage clients in product features and functionality.
• Collaborate with team to support clients.

Skills

Customer service

Integrity

Positive mindset

Influencing others

Questioning skills

Teamwork

Adaptability

Job description

Do you love technology? Are you looking for a great company and a position that will accelerate your career? Join our Team!

We are looking for a Client Advocate to join our rapidly growing team! As a member of our Client Experience Team, you can help Payentry provide excellent service, training, and results to our clients.

What you'll do:

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client's needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

What you bring to the table:

• A passion for customer service
• A high level of integrity always and the capacity to find something positive in everything
• The ability to challenge thinking and influence others in more productive ways
• The aptitude to innovate and be passionately exceptional
• An inquisitive nature and the skill to ask engaging questions
• A commitment to teamwork

Where you'll work:

• This is a hybrid position requiring commute to our branch in Trevose, PA

Total Rewards and Growth:

• Acareer, not a jobat ourgrowing company.
• A great team environment with opportunities to volunteer in the community!
• Anuncappedopportunityto increase your income
• Partial company-paidmedical & dental foryou and your family!
• 100% company-paidlife,short-term and long-term disability benefits.
• 401(k) Safe Harbor plan with up to a4% company match
• Health Savings Accounts and/or Flexible Spending Accounts supported withcompany contributions.
• Generousdiscretionarypaid time offthe package with immediate eligibility.

We offer human capital management services to employers throughout the US. Payentry, our cloud-basedSaaS platform,provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.

Our mission is Helping people get the most out of their workday andproviding the best systems and support for growing our clients' businesses. If you're ready to join us in that mission and advance your career.