Hybrid Client Advocate - Insurance Strategy & Retention

WTW; Memphis (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Hybrid work options

Job summary

WTW Memphis seeks an Associate Client Advocate to lead client engagements in Commercial Property & Casualty, coordinating with the Global Service Delivery Team to deliver superior service and retention. You will engage with sales, broking, and clients, designing proposals and responding to RFPs to meet risk management needs.

This role emphasizes relationship management, strategic planning, and mentoring, with a hybrid work model and competitive compensation.

Qualifications

• 5+ years of commercial Property & Casualty insurance knowledge in a client-facing role.
• Ability to analyze coverage forms, identify gaps, and advise on design.
• Strong communication, presentation, and negotiation capabilities.
• Mentor colleagues and coordinate cross-functional delivery.

Responsibilities

• Retain and strengthen existing client relationships.
• Coordinate delivery of WTW resources to ensure exceptional client experience.
• Provide strategic planning and consulting on insurance and risk needs.
• Recommend solutions throughout the policy term, including due diligence.
• Maximize profitability and drive client retention.
• Support renewals and new business opportunities with sales teams.
• Collaborate with internal stakeholders on strategy meetings and invoicing.

Skills

Client relationship management

Negotiation

Presentation skills

Adaptability

Mentoring

Project management

Job description

WTW Memphis seeks an Associate Client Advocate to lead client engagements in Commercial Property & Casualty, coordinating with the Global Service Delivery Team to deliver superior service and retention. You will engage with sales, broking, and clients, designing proposals and responding to RFPs to meet risk management needs.

This role emphasizes relationship management, strategic planning, and mentoring, with a hybrid work model and competitive compensation.