Client Advocate, Insurance Claims & Solutions (Hybrid)

Willis Towers Watson; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Hybrid work model

Job summary

Willis Towers Watson is seeking a Client Advocate to sustain and expand relationships with commercial clients, leveraging WTW resources to design innovative insurance solutions. The role requires 8+ years of P&C client-facing experience, strong negotiation and project management skills, and a deep knowledge of renewal processes.

A hybrid working model supports collaboration across teams and clients. Responsibilities include responding to RFPs, presenting solutions to clients and insurers, and

Qualifications

• 8+ years of commercial Property & Casualty experience in a client-facing role, with construction industry experience strongly preferred, or demonstrated ability to perform the role's responsibilities.
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
• Ability to interpret, analyze, and present analytical models
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
• Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
• Knowledge of commercial insurance renewal end-to-end process, steps and owners
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
• Excellent project management skills: end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
• Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability
• Intellectual curiosity to help develop innovative and creative ideas
• Proficient Microsoft Office skills and familiarity with other relevant online tools
• Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
• Insurance industry designations preferred but not required

Responsibilities

• Maintain client relationships and assist in responding to RFPs, oral presentations and pitches
• Develop and close on expanded business services, products and solutions with existing clients
• Work with Head of Client Advocacy on training needs, KPIs, turnaround time, quality and adoption metrics, regulatory and compliance issues
• Collaborate with insurers and assist with placement of accounts
• Leverage WTW resources to tailor solutions for clients and drive client satisfaction

Skills

Commercial insurance

Client-facing

Relationship management

Negotiation

Project management

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Willis Towers Watson is seeking a Client Advocate to sustain and expand relationships with commercial clients, leveraging WTW resources to design innovative insurance solutions. The role requires 8+ years of P&C client-facing experience, strong negotiation and project management skills, and a deep knowledge of renewal processes.

A hybrid working model supports collaboration across teams and clients. Responsibilities include responding to RFPs, presenting solutions to clients and insurers, and