Insurance Client Advocate & Strategy Lead

WTW; Buffalo (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Hybrid work

Paid time off

Job summary

WTW is seeking an Associate Client Advocate (ACA) in the United States to lead client-facing activities, engage with sales and broking, and coordinate delivery of internal resources to ensure a superior client experience. The role focuses on retention, profitability, and strategic guidance for commercial property & casualty programs.

Ideal candidates will have 5+ years in client-facing insurance roles, strong negotiation and presentation skills, and the ability to mentor junior colleagues while

Qualifications

• 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role.
• Ability to apply coverage forms in program design and identify gaps.
• Experience interpreting and presenting analytical models.
• Strong relationship management and negotiation skills.
• Ability to mentor colleagues and manage multiple complex projects.

Responsibilities

• Retains existing book of business and strengthens client relationships.
• Coordinates delivery of WTW internal resources to deliver an exceptional client experience.
• Provides strategic planning and advisory support to clients in collaboration with internal teams.
• Manages renewal processes and client invoicing processes.
• Drives client retention and supports new business prospecting.

Skills

Client relationship management

Negotiation

Presentation skills

Project management

Strategic advisory

Collaboration

Account coordination

MS Office

Tools

Microsoft Office

Job description

WTW is seeking an Associate Client Advocate (ACA) in the United States to lead client-facing activities, engage with sales and broking, and coordinate delivery of internal resources to ensure a superior client experience. The role focuses on retention, profitability, and strategic guidance for commercial property & casualty programs.

Ideal candidates will have 5+ years in client-facing insurance roles, strong negotiation and presentation skills, and the ability to mentor junior colleagues while