Hybrid Business Systems Analyst - Solve & Optimize

Symetra; United States; Hybrid; USD 79,000 - 133,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Hybrid work

Paid holidays

Job summary

Symetra is seeking a Business Systems Analyst to configure and enhance technology solutions that support operational needs. You will partner with business and technology teams to analyze requirements, design, test, and implement system enhancements, and maintain thorough documentation.

The role emphasizes problem-solving, learning new systems, and translating business needs into practical solutions while supporting production and optimization efforts.

Qualifications

• 2+ years of experience in business systems analysis or a related field.
• Experience with configurable business platforms (FINEOS) is strongly preferred.
• Experience in group benefits insurance (life, disability, leave/absence) is preferred.
• Strong analytical and problem-solving skills.
• Effective communicator capable of collaborating across teams.

Responsibilities

• Configure and maintain business applications, including workflows, business rules, forms, user interfaces, and data elements.
• Analyze business needs and support the design, testing, and implementation of system enhancements and process improvements.
• Create and maintain documentation, including business requirements, system specifications, and process flows.
• Collaborate with business and technology partners to troubleshoot issues, identify solutions, and improve system performance.
• Participate in requirements gathering, design reviews, testing activities, and implementation planning.
• Coordinate system changes across multiple environments and support production deployments.
• Develop and execute test plans, validate system changes, and support user acceptance testing.
• Provide production support, resolve application issues, and assist users with system functionality.
• Support reporting, data management, and ongoing optimization efforts.
• Contribute to project initiatives and continuous improvement activities that enhance business operations.

Skills

Business systems analysis

Analytical skills

Communication

SDLC understanding

Problem solving

Requirements gathering

Education

Bachelor’s degree in computer science, engineering, or a related field

High school diploma

Tools

FINEOS

SmartComm

Job description

Symetra is seeking a Business Systems Analyst to configure and enhance technology solutions that support operational needs. You will partner with business and technology teams to analyze requirements, design, test, and implement system enhancements, and maintain thorough documentation.

The role emphasizes problem-solving, learning new systems, and translating business needs into practical solutions while supporting production and optimization efforts.