Hybrid Business Systems Analyst – Drive Operations Tech

Symetra Financial Corporation

Tampa (FL)

Hybrid

USD 80,000 - 133,000

Full time

14 days+

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Benefits offered by this job

Flexible hybrid work

401(k) with company match

Paid time off and holidays

Company matching

Job summary

Symetra Financial Corporation is seeking a Business Systems Analyst to help deliver business value by configuring and enhancing technology solutions that support operational needs. You will partner with business and technology teams to analyze requirements and implement system enhancements, collaborating to troubleshoot issues and improve performance.

The role requires 2+ years in business systems analysis, experience with FINEOS or similar platforms, and familiarity with group benefits

Qualifications

Bachelor's degree preferred; high school diploma acceptable.
2+ years of business systems analysis experience.
Experience with FINEOS or similar configurable platforms.
Experience in group benefits insurance and SmartComm preferred.

Responsibilities

Configure and maintain business applications, including workflows, business rules, forms, user interfaces, and data elements.
Analyze business needs and support the design, testing, and implementation of system enhancements and process improvements.
Create and maintain documentation, including business requirements, system specifications, and process flows.
Collaborate with business and technology partners to troubleshoot issues, identify solutions, and improve system performance.
Participate in requirements gathering, design reviews, testing activities, and implementation planning.
Coordinate system changes across multiple environments and support production deployments.
Develop and execute test plans, validate system changes, and support user acceptance testing.
Provide production support, resolve application issues, and assist users with system functionality.
Support reporting, data management, and ongoing optimization efforts.
Contribute to project initiatives and continuous improvement activities that enhance business operations.