Hybrid Bilingual Patient Advocate & Enrollment Specialist

Insidepfa; Houston (TX); Hybrid; USD 50.000 - 61.000; Vollzeit

Zusammenfassung

Houston Methodist Hospital is seeking a Patient Advocate Specialist for a hybrid role. You will identify eligible patients, educate them about HIPP, and enroll them in premium-supported coverage. Initially remote, then 2–3 days weekly on-site, you will work within the West Region to support hospital patients.

You will manage a caseload, coordinate with care teams, and ensure timely documentation while upholding HIPAA standards. Strong Spanish skills and a patient-centered approach are essential.

Qualifikationen

• High school diploma or GED required.
• Fully bilingual in Spanish.
• 2+ years in patient- or customer-facing roles with measured activity/outcomes.
• Ability to work independently on-site with limited supervision.
• Proficiency with a CRM or case-management system; comfortable using iPad/iPhone.

Aufgaben

• Engage and advocate for patients and families from hospital referrals and daily census review.
• Explain HIPP clearly and compassionately; tailor communication to each family.
• Gather required authorizations and documentation to move applications forward.
• Own caseload from first contact to enrollment and transition to next teams.
• Explain how employer coverage and Medicaid interact; verify ongoing eligibility.

Kenntnisse

Bilingual Spanish

Patient-facing

CRM experience

Independent work on-site

Ausbildung

High school diploma or GED

Tools

CRM system

iPad/iPhone

Jobbeschreibung

Houston Methodist Hospital is seeking a Patient Advocate Specialist for a hybrid role. You will identify eligible patients, educate them about HIPP, and enroll them in premium-supported coverage. Initially remote, then 2–3 days weekly on-site, you will work within the West Region to support hospital patients.

You will manage a caseload, coordinate with care teams, and ensure timely documentation while upholding HIPAA standards. Strong Spanish skills and a patient-centered approach are essential.