Bilingual Spanish Patient Advocate Specialist - Hybrid

Insidepfa; Hillside Manor (NY); Hybrid; USD 59,000 - 72,000; Full time

Job summary

Patient Funding Alternatives (PFA) seeks a Patient Advocate Specialist to educate and enroll eligible hospital patients into Health Insurance Premium Payment (HIPP). The hybrid, full-time role is based at Cohen Children's Medical Center and involves engaging patients, gathering required documents, and coordinating with hospital staff to ensure seamless enrollment.

The role blends outreach with program administration: you will persistently follow up, educate families about coverage options, and

Qualifications

• High school diploma or GED.
• Full bilingual proficiency in Spanish.
• 2+ years in a patient-facing or customer-facing role with activity/outcome metrics.
• Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.

Responsibilities

• Engage patients and families from hospital referrals and daily census to identify eligibility and explain HIPP.
• Manage enrollment and case management to move applications forward and hand off to appropriate teams.
• Maintain program coordination by explaining employer coverage and Medicaid interaction; update ongoing eligibility.
• Document patient interactions and manage referrals in PFA's CRM; work on an iPad/iPhone throughout the day.
• Represent PFA on-site as the primary contact for hospital staff and build relationships with care teams.

Skills

Bilingual Spanish

Patient engagement

Communication skills

Tools

CRM system

iPad/iPhone

Job description

Patient Funding Alternatives (PFA) seeks a Patient Advocate Specialist to educate and enroll eligible hospital patients into Health Insurance Premium Payment (HIPP). The hybrid, full-time role is based at Cohen Children's Medical Center and involves engaging patients, gathering required documents, and coordinating with hospital staff to ensure seamless enrollment.

The role blends outreach with program administration: you will persistently follow up, educate families about coverage options, and