Bilingual Patient Support & Enrollment Specialist

HOPE Clinic; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

HOPE Clinic in Houston, TX, is seeking a Patient Support Specialist to help streamline patient flow, register patients, and maintain accurate demographics with HIPAA-compliant procedures. You will support the medical records team and assist with insurance eligibility and scheduling.

The role requires a High School diploma or GED (associates preferred), at least 1 year of customer service/healthcare experience, and bilingual abilities in English and Spanish (or other languages).

Qualifications

• High School diploma or GED; Associate degree preferred.
• Minimum 1 year of customer service and/or healthcare experience.
• Knowledgeable of HIPAA privacy and confidentiality.

Responsibilities

• Greet and assist patients with registration and eligibility.
• Check in/out patients using electronic medical records.
• Scan medical records into the system.
• Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines.
• Submit and document forms and medical records in a timely manner.
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
• Log medical registration forms and record and incoming forms into electronic health record (EHR).
• Assist with incoming calls and create telephone notes and assist with scheduling and inquiries.
• Support Patient Services team with other duties.
• Verify insurance eligibility for all billing purposes.
• Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic’s sliding scale information and forms, etc.);
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed.
• Perform other duties as assigned by the supervisor to support HOPE Clinic’s Mission, Vision and Values.

Skills

Customer service

HIPAA compliance

Multitasking

Strong communication

Microsoft Office

Bilingual English/Spanish

Education

High School diploma or GED

Associates degree preferred

Tools

EMR/EHR systems

Job description

HOPE Clinic in Houston, TX, is seeking a Patient Support Specialist to help streamline patient flow, register patients, and maintain accurate demographics with HIPAA-compliant procedures. You will support the medical records team and assist with insurance eligibility and scheduling.

The role requires a High School diploma or GED (associates preferred), at least 1 year of customer service/healthcare experience, and bilingual abilities in English and Spanish (or other languages).