Bilingual Patient Advocate | Enrollment Specialist (Hybrid)

Insidepfa; New York (NY); Hybrid; USD 59,000 - 72,000; Full time

Job summary

Cohen Children's Medical Center seeks a Patient Advocate Specialist for a full-time hybrid role, based on-site 2–3 days per week. You will educate and enroll eligible patients into the Health Insurance Premium Payment program, guiding families with compassion and persistence.

This role emphasizes outreach and relationship-building with hospital staff, patients, and families to ensure timely enrollment and ongoing eligibility while maintaining HIPAA compliance and patient trust.

Qualifications

• High school diploma or GED.
• Full bilingual proficiency in Spanish.
• 2+ years in a patient-facing or customer-facing role measured on activity/outcomes.
• Comfort working independently on-site with limited supervision.
• Proficiency with a CRM or case management system, plus iPad/iPhone.
• Ability to pass hospital credentialing including vaccinations and drug/alcohol screening.

Responsibilities

• Identify and approach eligible patients and families from hospital referrals.
• Explain HIPP clearly and compassionately, adapting communication to each family.
• Gather authorizations and documentation to move an application forward.
• Own caseload from first contact to enrollment.
• Document interactions in CRM in line with HIPAA and compliance.

Skills

Bilingual Spanish

Patient-facing experience

CRM proficiency

Independent on-site work

Education

Associates or Bachelor’s in related field

Tools

iPad/iPhone

Job description

Cohen Children's Medical Center seeks a Patient Advocate Specialist for a full-time hybrid role, based on-site 2–3 days per week. You will educate and enroll eligible patients into the Health Insurance Premium Payment program, guiding families with compassion and persistence.

This role emphasizes outreach and relationship-building with hospital staff, patients, and families to ensure timely enrollment and ongoing eligibility while maintaining HIPAA compliance and patient trust.