Hybrid Spanish-Speaking Patient Advocate

Insidepfa; Houston (TX); Hybrid; USD 50.000 - 61.000; Vollzeit

Benefits dieser Stelle

Incentive bonus

Zusammenfassung

Houston Methodist Hospital is seeking a Patient Advocate Specialist for a full-time hybrid role. You will educate patients about the Health Insurance Premium Payment program and enroll eligible individuals while collaborating closely with hospital staff and PFA teams.

The position requires bilingual Spanish proficiency, strong communication, and ability to manage a caseload with weekly activity targets in a hospital setting.

Qualifikationen

• Must be fully bilingual in Spanish and English.
• 2+ years in a patient-facing or customer-facing role with measurable activity/outcomes.
• Comfort working on-site with limited supervision.

Aufgaben

• Engage and educate patients referred from hospital teams about HIPP enrollment.
• Build trust with patients while maintaining professional boundaries and privacy (HIPAA).
• Manage referrals and patient records in PFA’s CRM; document interactions.
• Coordinate with hospital staff and PFA teams to complete enrollment and hand off cases.

Kenntnisse

Bilingual Spanish

Patient-facing experience

CRM familiarity

Ausbildung

High school diploma or GED

Tools

iPad & iPhone

CRM system

Jobbeschreibung

Houston Methodist Hospital is seeking a Patient Advocate Specialist for a full-time hybrid role. You will educate patients about the Health Insurance Premium Payment program and enroll eligible individuals while collaborating closely with hospital staff and PFA teams.

The position requires bilingual Spanish proficiency, strong communication, and ability to manage a caseload with weekly activity targets in a hospital setting.