Bilingual Patient Advocate (Spanish) – Hybrid

Insidepfa; Atlanta (GA); Híbrido; USD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer-subsidized medical coverage

Dental coverage

Vision coverage

401(k) retirement program with up to $

Flexible spending accounts

Employee Assistance Program

Wellness benefit

Descripción de la vacante

Children's Healthcare of Atlanta seeks a bilingual Patient Advocate Specialist to educate and enroll eligible patients into the HIPP program. This full-time hybrid role requires on-site presence two days per week at the hospital, with the remainder remote, acting as PFA’s face inside the facility.

You will engage families, explain coverage options, and drive enrollment while maintaining HIPAA-compliant documentation and a high level of empathy and persistence.

Formación

• High school diploma or GED required.
• Full bilingual proficiency in Spanish.
• 2+ years in a patient-facing or customer-facing role where you were measured on activity or outcomes.
• Comfort working independently on-site with limited daily supervision.
• Working proficiency with a CRM or case management system, plus iPad and iPhone.
• Ability to pass hospital credentialing, including required vaccinations and drug/alcohol screening.

Responsabilidades

• Identify and approach eligible patients and families from hospital referrals.
• Explain HIPP clearly and compassionately, adapting to each family’s situation.
• Work through hesitation, confusion, and mistrust without pressuring anyone.
• Gather the authorizations and documentation needed to move an application forward.
• Own your caseload from first contact to enrollment.
• Manage referrals and patient records in the CRM and ensure HIPAA compliance.

Conocimientos

Bilingual Spanish

Patient-facing experience

Independent worker

CRM familiarity

Communication skills

Educación

High school diploma or GED

Associate's or Bachelor's degree in Social Work / related field

Herramientas

CRM system

iPad / iPhone literacy

Descripción del empleo

Children's Healthcare of Atlanta seeks a bilingual Patient Advocate Specialist to educate and enroll eligible patients into the HIPP program. This full-time hybrid role requires on-site presence two days per week at the hospital, with the remainder remote, acting as PFA’s face inside the facility.

You will engage families, explain coverage options, and drive enrollment while maintaining HIPAA-compliant documentation and a high level of empathy and persistence.