Hybrid Benefits Specialist – Client Support & Open Enrollment

Amplify HR Management; Northbrook (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Amplify HR Management in Northbrook, IL seeks a Client Support Specialist to guide employees through benefits, enrollments, and claims issues. You will work closely with Benefits Renewal Consultants to ensure top-notch service and accurate administration within PrismHR systems.

The role requires 3+ years of benefits administration experience, strong customer service, and strong problem-solving skills. This hybrid position combines in-office collaboration with flexible remote work several days a

Qualifications

• 3+ years of employee benefits administration experience.
• PEO experience is strongly preferred.
• Advanced working knowledge of PrismHR (required).

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and worksite employees.
• Respond to benefit questions regarding medical, dental, vision, life, disability, and other benefits.
• Assist employees with qualifying life events, claims issues, and eligibility questions.
• Coordinate with insurance carriers to resolve eligibility, enrollment and claims issues.
• Support annual open enrollment activities and employee communications.
• Develop strong client relationships with Benefits Renewal Consultants for a seamless experience.

Skills

PrismHR

Benefits administration

Customer service

Communication

Tools

PrismHR

Job description

Amplify HR Management in Northbrook, IL seeks a Client Support Specialist to guide employees through benefits, enrollments, and claims issues. You will work closely with Benefits Renewal Consultants to ensure top-notch service and accurate administration within PrismHR systems.

The role requires 3+ years of benefits administration experience, strong customer service, and strong problem-solving skills. This hybrid position combines in-office collaboration with flexible remote work several days a