Hybrid Banking: Service Associate & Teller

Eastern Bank; Easton (MA); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Eastern Bank in Easton, MA seeks a Service Associate blending customer service and teller responsibilities. You will handle deposits, loans, and referrals while delivering quality service on the platform and at the teller line.

The role requires the ability to work in a hybrid setting with a customer-focused approach, strong product knowledge, and a commitment to meeting quarterly sales goals. Prior banking exposure is a plus.

Qualifications

• Authority to use discretion; seek guidance when policy is unclear.
• Ability to work independently and multitask in a fast-paced environment.

Responsibilities

• Hybrid role combining platform sales and teller duties.
• Open deposit accounts.
• Process loan applications for mortgage, consumer, small business.
• Close loans for applicable lending units.
• Make referrals to bank lines and third-party partners.
• Proactively reach out to high-value customers to retain and grow portfolio.
• Ensure compliance with policies.

Skills

Customer service

Sales experience

Banking knowledge

Communication skills

Multitasking

Independent work

Education

High school diploma or equivalent

Job description

Eastern Bank in Easton, MA seeks a Service Associate blending customer service and teller responsibilities. You will handle deposits, loans, and referrals while delivering quality service on the platform and at the teller line.

The role requires the ability to work in a hybrid setting with a customer-focused approach, strong product knowledge, and a commitment to meeting quarterly sales goals. Prior banking exposure is a plus.