Hybrid Bank Service & Teller Associate

Eastern Bank; Bridgewater (MA); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Eastern Bank in Massachusetts is seeking a Service Associate who will split time between the platform and teller duties. The role combines customer service, deposit accounts, loan processing, and referrals to other bank lines. Solid communication and relationship-building skills are essential.

The position offers competitive pay starting at $22.00 per hour, with additional compensation possible based on experience and market factors. A robust benefits package is mentioned.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in retail/financial services preferred.
• Some banking experience is a plus.
• Basic business acumen and professionalism required.
• Ability to communicate information clearly to others.
• Ability to build relationships across the organization.
• Ability to quickly learn bank products and services.

Responsibilities

• Assist customers as a hybrid Customer Service Rep and Teller.
• Open deposit accounts and process loan applications.
• Close loans for applicable lending units.
• Refer customers to other bank lines and partners.
• Retain and grow high-value customer portfolios.
• Ensure operational compliance and policy adherence.
• Handle daily account maintenance and service issues.
• Support quarterly sales goals.

Skills

Self-starter

Independent worker

Technically literate

Multitasking

Communication skills

Education

High school diploma

Job description

Eastern Bank in Massachusetts is seeking a Service Associate who will split time between the platform and teller duties. The role combines customer service, deposit accounts, loan processing, and referrals to other bank lines. Solid communication and relationship-building skills are essential.

The position offers competitive pay starting at $22.00 per hour, with additional compensation possible based on experience and market factors. A robust benefits package is mentioned.