Hybrid Bank Teller & Customer Sales Associate

Eastern Bank; Peabody (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

Eastern Bank in Peabody, MA is seeking a Service Associate who will perform a hybrid role, combining customer service on the platform with teller duties at the branch. The position involves handling loan applications, deposits, and daily account maintenance.

The starting rate is $22.00 per hour with additional compensation potential. The role emphasizes meeting sales goals, processing transactions, and providing excellent customer service in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years of sales experience preferred.
• Some banking experience is preferred (e.g., teller or otherwise).
• Ability to work independently, multi-tasking in a fast-paced environment.

Responsibilities

• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.).
• Closes loans for customers for applicable business lines (i.e. consumer lending).
• Makes referrals to other bank business lines and third-party partners.
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio.
• Responsible for operational compliance and adherence to policy.
• Handles daily account maintenance and other service issues as necessary.
• Understands and provides support in achieving quarterly sales.
• Process deposits to customer accounts; includes verification of cash, endorsements, and receipts.
• Cash checks for customers and non-customers according to bank policy.
• Process and properly record the sale of monetary instruments (i.e. official bank checks).
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
• Process foreign currency purchases and sales.
• Process various types of loan payments and credit card cash advances.
• Adhere to all bank policies and procedures.

Skills

Sales experience

Customer service

Communication skills

Multitasking

Education

High school diploma

Job description

Eastern Bank in Peabody, MA is seeking a Service Associate who will perform a hybrid role, combining customer service on the platform with teller duties at the branch. The position involves handling loan applications, deposits, and daily account maintenance.

The starting rate is $22.00 per hour with additional compensation potential. The role emphasizes meeting sales goals, processing transactions, and providing excellent customer service in a fast-paced banking environment.