Hybrid Banking Call Center Specialist

Affinity Federal Credit Union; Basking Ridge (NJ); Hybrid; USD 48.000 - 50.000; Vollzeit

Benefits dieser Stelle

Medical/dental/prescription coverage

401(k) plan

Profit sharing

Generous paid time off

Tuition assistance

Volunteer time off

Zusammenfassung

Affinity Federal Credit Union in Basking Ridge, NJ is seeking results-oriented individuals to join our digital contact center team. This hybrid role requires weekday hours with Saturday shifts; you will engage members via digital channels, handle inbound calls, and build long-term financial relationships.

The starting salary is $48k–$50k, with compensation depending on experience and education. We offer a competitive Total Rewards package including medical/dental/prescription coverage, 401(k),

Qualifikationen

• Minimum of two years of experience in a customer service capacity, high volume call center is required.
• Prior banking experience is strongly preferred.
• Prior CRM experience is preferred.
• Excellent communication, interpersonal, organizational and problem solving skills.
• Bi-lingual, Spanish-speaking is preferred.

Aufgaben

• Communicate with members via digital channels to discuss financial needs and develop long-term relationships.
• Effectively handle inbound calls, resolve issues and identify needs-based sales opportunities.

Kenntnisse

Customer service

Call center

Communication skills

Interpersonal skills

Multitasking

Bilingual - Spanish

Tools

CRM

Jobbeschreibung

Affinity Federal Credit Union in Basking Ridge, NJ is seeking results-oriented individuals to join our digital contact center team. This hybrid role requires weekday hours with Saturday shifts; you will engage members via digital channels, handle inbound calls, and build long-term financial relationships.

The starting salary is $48k–$50k, with compensation depending on experience and education. We offer a competitive Total Rewards package including medical/dental/prescription coverage, 401(k),