Contact Center Representative

Affinity Federal Credit Union; Basking Ridge (NJ); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/prescription coverage

401(k) plan

Profit sharing

Generous paid time off

Tuition assistance

Volunteer time off

Job summary

Affinity Federal Credit Union in Basking Ridge, NJ is seeking results-oriented individuals to join our digital contact center team. This hybrid role requires weekday hours with Saturday shifts; you will engage members via digital channels, handle inbound calls, and build long-term financial relationships.

The starting salary is $48k–$50k, with compensation depending on experience and education. We offer a competitive Total Rewards package including medical/dental/prescription coverage, 401(k),

Qualifications

• Minimum of two years of experience in a customer service capacity, high volume call center is required.
• Prior banking experience is strongly preferred.
• Prior CRM experience is preferred.
• Excellent communication, interpersonal, organizational and problem solving skills.
• Bi-lingual, Spanish-speaking is preferred.

Responsibilities

• Communicate with members via digital channels to discuss financial needs and develop long-term relationships.
• Effectively handle inbound calls, resolve issues and identify needs-based sales opportunities.

Skills

Customer service

Call center

Communication skills

Interpersonal skills

Multitasking

Bilingual - Spanish

Tools

CRM

Job description

In order to continually provide our members with the highest level of service, we are seeking results oriented and service focused individuals to join our digital contact center team. elected candidates MUST be able to work M-F 8:30am-5pm, 9am-5:30pm or 10:30am-7pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts.

This position is HYBRID, with some occasional onsite work required at our corporate Headquarters in Basking Ridge, NJ. The starting salary range for a new hire in this role is $48k to $50k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs based sales opportunities, and develop long term financial relationships with our members.

Requirements

• Minimum of two years of experience in a customer service capacity, high volume call center is required, preferably at a financial institution.
• Prior banking experience is strongly preferred.
• Prior CRM experience is preferred.
• Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills. Must be positive, patient and customer focused at all times. The ability to multi-task is essential in this role.
• Bilingual, Spanish-speaking is preferred.

Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/ dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. Affinity employees are also eligible for discounts on products and services and earn paid time off for volunteering. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and belong to something better.